Return & Exchange Policy

At Elevate, we believe that your trust is our highest form of achievement.
That’s why we ensure our products are presented clearly and delivered exactly as selected.
We also understand that choosing the right size can sometimes be a challenge,
so we offer a flexible return and exchange policy to ensure your satisfaction.

Exchange Policy Conditions:

• Products can be exchanged within 14 days of receiving the shipment, provided the product is in its original condition and the label is intact and undamaged.
• If all the above conditions are met, the product will be exchanged according to our approved procedures.

Return/Refund Policy Conditions:

• Products can be returned within 3 days of receiving the shipment, provided the product is in its original condition and the label is intact and undamaged.
• If the item was received damaged, we regret that the refund cannot be processed.
• All returned products undergo inspection to ensure compliance with return conditions.

Refunds (if applicable):

Once the return is received and confirmed to meet the conditions, the refund process will begin.
The amount will be automatically refunded to the original payment method within 7 to 10 business days.

Important Notes:

• Shipping fees paid in the original order are not refundable.
• The customer is responsible for return shipping costs for returns or exchanges.

For assistance or inquiries regarding returns/exchanges, please contact:

• WhatsApp Support: +966 50 596 7795
• Email:[email protected]